Privacy Policy
Effective Date: 01/05/2024
This Privacy Policy describes how Critical Core Group (operating at
criticalcoregroup.com) (“we,” “us,” or “our”)
collects, uses, and shares information related to our digital products, packaged business capabilities /
applications, and associated services that we offer to customers worldwide. By using our websites,
purchasing our digital products, or engaging with our services, you consent to the data practices
described in this policy.
Critical Core Group is a trading name of DHK Limited, which is the legal entity responsible for the
collection and processing of personal data under this Privacy Policy (the “Controller”).
References to “we,” “us,” or “our” in this Policy include DHK Limited as appropriate.
This Privacy Policy is part of our Terms of Service.
By using our Services, you also agree to the terms outlined in that document. If you do not agree
with any part of this Privacy Policy or our Terms of Service, please do not use our Services.
1. Scope and Applicability
This Policy applies to all personal data collected through our websites, applications, and related
platforms (collectively, the “Services”). We serve customers around the globe and deploy digital
applications in regions of our clients’ choosing via Oracle APEX, ensuring compliance with regional
data residency requirements where needed.
2. Information We Collect
We may collect and process the following types of personal data:
- Contact Information: Such as your name, email address, and other details you
provide when creating an account or making a purchase. - Payment Details: Billing address or other payment-related data (processed
securely through third-party payment processors). - Usage Data: Information about how you access and use our Services, including
technical data such as IP addresses, device information, and browser type. - Communications: Any correspondence or details you provide to us, including
feedback, inquiries, or support requests.
3. How We Use Your Information
We use personal data for the following purposes:
- To process and fulfill your orders for digital products and services.
- To deliver customer support and respond to your inquiries.
- To enhance, customize, and improve our Services and user experience.
- For marketing and promotional communications regarding our products or updates,
where you have not opted out. - To comply with legal obligations and enforce our terms of service.
4. Data Storage and Residency
Our digital applications are deployed via Oracle APEX, where data can be stored in the region
of choice for our clients. This approach assists in meeting local and international regulatory
requirements, compliance, and data residency needs. We take reasonable steps to ensure your data
remains protected in line with industry best practices.
5. Sharing and Disclosure of Information
We only share personal data as follows:
- Service Providers and Partners: We may share data with trusted third parties
who help us operate our business (e.g., payment processors, hosting services), subject to strict
data protection agreements. - Legal Requirements: We may disclose information if required to do so by law,
or in the good-faith belief that such action is necessary to comply with legal processes,
protect our rights, or ensure user safety. - Business Transfers: In the event of a merger, acquisition, or asset sale,
personal data may be transferred to a third party as part of the transaction.
6. Marketing Communications
We may use your email address to send periodic marketing or promotional messages about our
products, new features, or relevant updates, unless you opt out. You can unsubscribe at any time
by clicking the “unsubscribe” link in the email or by contacting us directly.
7. Cookies and Tracking
Our websites may use cookies and similar tracking technologies to collect information about your
browsing activities. This data helps us understand usage patterns, personalize your experience,
and improve our content. You can manage cookie preferences in your browser settings, though
disabling them may affect certain functionalities.
8. Security Measures
We implement reasonable technical, administrative, and physical safeguards to protect personal
data against unauthorized access, alteration, disclosure, or destruction. However, no security
measures are infallible, and we cannot guarantee absolute data security.
9. Children’s Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect
personal data from children. If you believe we have inadvertently collected such data, please
contact us so we can promptly remove it.
10. International Users
As we serve customers around the globe, the data you provide may be transferred to or stored
in multiple jurisdictions. We will take appropriate steps to ensure that personal data is
protected in accordance with this Privacy Policy and applicable laws, regardless of where it
is processed.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for
other operational, legal, or regulatory reasons. When we do, we will revise the effective date
at the top of this policy. Your continued use of our Services after any modifications indicates
your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data
practices, please contact us:
Email: [email protected]
Or visit: criticalcoregroup.com/contact